Refund Policy.

Here's exactly how money back works — for both website projects and maintenance plans. If your situation isn't covered here, email us anyway. We'd rather be fair than technical.

1. Website projects

• Before work begins: change of mind right after signing? If we haven't started, everything except non-recoverable third-party costs is refundable.
• Deposits: once work begins, your deposit covers discovery, strategy and design hours already performed and is non-refundable.
• Milestones: each milestone payment covers work delivered in that milestone. Delivered, approved work isn't refundable; undelivered milestones are refunded in full if you cancel.
• If we can't deliver: if we fail to deliver the agreed scope and can't fix it, you receive a pro-rata refund for undelivered work. That's the deal both ways.
• Launch + 30 days: bugs in our own work are fixed free. Refunds aren't offered after launch for change of mind once the site is live and approved.

2. Maintenance subscriptions

• Cancel anytime. Billing stops at the end of your current period — you keep every day you paid for. No cancellation fees.
• First 14 days: if a maintenance plan isn't what you expected, email us within 14 days of your first payment for a full refund of that first period.
• Renewals: to avoid the next charge, cancel before the renewal date (from your client portal or one email to us). Partially used periods aren't pro-rated after renewal, but we'll review genuine mistakes kindly.
• Failed services: if we fail to deliver the contracted service in a given month, that month's fee is refunded or credited — your choice.

3. Third-party costs

Fees paid to third parties on your behalf (domains, hosting, stock licenses, plugin licenses, ad spend) are non-recoverable from those vendors and therefore non-refundable through us — we'll always tell you before committing them.

4. How to request a refund

Email sites@ptg-studio.com with your invoice or plan reference. We acknowledge within 2 business days and resolve within 10. Approved refunds return by the original payment method (Stripe) within 5–10 business days of approval.

This policy works alongside our Terms and Maintenance Agreement.